Cancel any time.

Last updated November 12, 2026. This page sums up the Terms of Service; if the two ever differ, the Terms apply.

How to cancel

Email support@trademechanics.ai from one of your company's administrators. Cancel any time: there's no contract and no fee for leaving.

• Your plan runs to the end of the time you've paid for, and then stops. There's nothing more to pay.
• Before your first month ends, we email your administrators 7 days ahead of the next charge, with how to cancel or switch to yearly.

Refunds

• Time already paid isn't refunded, including the first month and the rest of a yearly plan.
• One-time work (such as moving old data) follows the statement of work you sign for it. If you cancel before it starts, we refund what you've paid for it; partway through, you pay for the work done so far. Once you've accepted the work, it isn't refunded.
• Two exceptions: where the law requires a refund, and if we end the service for our own reasons. We give 60 days' notice, and refund what you've paid for time after the end date.

What happens to your data

Your data is yours. You can ask for all of it at any time: spreadsheets, with your supplier invoice PDFs and other files. After you cancel, or if your payments stop:

1. Days 1–30: your site is read-only. You can still sign in, see everything and export it.
2. Days 31–90: the site is off; we keep a backup. Ask us and we'll bring it back or send you the export.
3. About day 83: we email your administrators a final warning.
4. Day 90: your site, database, files and backups are permanently deleted. Records we must keep by law (such as our invoices to you) are kept as the law requires.

If a payment fails

Stripe tries again for about two weeks and emails you. Then your administrators see a notice. After 30 days unpaid your site becomes read-only: you can still see and export everything, but not add or change anything. From there, it follows the same days as cancelling.

Changing packs and prices

• Growing: you can go up to 2 people over your pack until your next billing date. Then you move up to the next pack, and your administrators are told beforehand.
• Getting smaller: your pack moves down at your next billing date.
• Price changes take effect at your next billing date, after at least 30 days' notice by email. A yearly plan keeps its price until it renews.

Questions

Write to support@trademechanics.ai. The packs and prices are on Pricing.