Contact and support

How to reach us.

Questions before you start, or help once you're using Trade Mechanics. Write to the address that fits.

Ask for a demo

New to Trade Mechanics? We'll show it to you and answer your questions, then you decide.

Write to us

To set it up, tell us

  • Your name and your company
  • A phone number
  • Your trade, and how many people are in the office and the crew
  • A good day and time for the demo

Questions about prices? See Pricing, or ask at the same address.

Already a customer?

Start with the user guide. Every page in Trade Mechanics has a ? beside the bell. It opens the guide for the page you're on, with the screen still in view.

Still stuck? Write to support:

Write to support

To help us help you, tell us

  • Your company's address (like yourcompany.trademechanics.ai)
  • Which screen you were on, and what you were doing
  • What happened, and what you expected
  • A screenshot, if you can

We answer on business days, usually within one business day.

Other questions

Can't find your company's address?

Each company has its own address, like yourcompany.trademechanics.ai. Ask someone in your office, or write to from the email you sign in with, and we'll send it there.

Billing, your pack, or cancelling

For a receipt, a new card, changing packs or cancelling, write to from one of your company's administrators. Pricing and Refunds and cancelling explain how it works.

Someone signed in who shouldn't have?

Tell us right away at . Your administrators can also deactivate the person in Settings → Users, and see who signed in on Sign-in History.

Your data and privacy

Your customers, jobs and prices are yours, and are never shared with another company. The privacy policy says what's collected and why.